Warranties and Recalls
Warranty repairs work a little differently than standard service calls. Here’s what to expect with warranty-covered repairs.
Scheduling
When you call JT/RV Mobile Repair Service, we may ask for your warranty information up front. This lets us check coverage details like diagnostic fees, service call fees, and your deductible. Most deductibles range from $100–$250 and are collected at the appointment.
We may also ask for photos, videos, or appliance data tags so we can diagnose the issue faster and bring or order the right parts.
Diagnostic
Most warranty companies require the “Concern, Cause, and Correction” before approving repairs. Our technician will inspect the issue, identify the cause, and submit a diagnostic report with the recommended repair.
Approval
Once the warranty company approves the repair, we can move forward. If parts need to be ordered, we’ll return to install them. If the part is available, we may be able to complete the repair the same day.
Payment
At the first appointment, we collect your deductible and any charges not covered by the warranty company, such as diagnostic or service call fees.
Your Costs
Most customers can expect a deductible of $100–$250. Depending on your contract, you may also be responsible for uncovered costs such as shipping, shop materials, appliance disposal, return-trip mileage, or hourly labor.
Our Guarantee
JT/RV uses new manufacturer parts for all warranty repairs and provides a 90-day parts and labor guarantee on all work.