Warranties & Recalls
Great news! We work with warranties and recalls!
Extended Warranties
Extended warranty repairs work a little differently than standard service calls. Here’s what to expect with warranty-covered repairs.
Scheduling
When you call JT/RV Mobile Repair Service, we may ask for your warranty information up front. This lets us check coverage details like diagnostic fees, service call fees, and your deductible. Most deductibles range from $100–$250 and are collected at the appointment.
We may also ask for photos, videos, or appliance data tags so we can diagnose the issue faster and bring or order the right parts.
Diagnostic
Most warranty companies require the “Concern, Cause, and Correction” before approving repairs. Our technician will inspect the issue, identify the cause, and submit a diagnostic report with the recommended repair.
Approval
Once the warranty company approves the repair, we can move forward. If parts need to be ordered, we’ll return to install them. If the part is available, we may be able to complete the repair the same day.
Payment
At the first appointment, we collect your deductible and any charges not covered by the warranty company, such as diagnostic or service call fees.
Your Costs
Most customers can expect a deductible of $100–$250. Depending on your contract, you may also be responsible for uncovered costs such as shipping, shop materials, appliance disposal, return-trip mileage, or hourly labor.
Our Guarantee
JT/RV uses new manufacturer parts for all warranty repairs and provides a 90-day parts and labor guarantee on all work.
Manufacturer Warranties
OEM or Manufacturer warranties work similarly but slightly different than extended warranties. Overall, wait times may be a little bit longer, and there can be costs not covered by the manufacturer - such as service call fees or extra labor time.
Scheduling
Customers contact JT/RV because their RV manufacturer has designated us as an approved warranty repair facility. When scheduling service, we may request photos, videos, or appliance data tags. Please inform us of any service call coverage, applicable emails or written agreements, and any direct contacts related to the claim so we have complete information and can avoid delays.
Diagnostic
Most warranty companies require the “Concern, Cause, and Correction” before approving repairs. Our technician will inspect the issue, identify the cause, and submit a diagnostic report with the recommended repair.
Approval
Once the manufacturer’s warranty is approved, we’ll proceed with the repair. Some manufacturers ship repair or replacement parts directly to us, which can take 2–3 weeks. Others authorize the use of our on-hand OEM parts or allow ordering from our suppliers, which can shorten the timeline.
Costs
OEMs rarely cover travel or “service call” fees for on-site repairs. Most warranties are structured for service centers that perform repairs in-shop. If you request a mobile technician to perform a warranty repair at your location, the service call fee is the owner’s responsibility. Many customers choose this option to avoid towing, dropping off their RV, or giving up their homes while repairs are completed. If your manufacturer has agreed to cover any service call fees, please let us know.
Manufacturers also use flat-rate labor times for specific repairs. Unusual circumstances can extend the repair time; you are responsible for any additional labor charges not covered by the OEM. However, we will always pursue the maximum warranty coverage on your behalf.
Payment
Payment is due at the time of service. We accept cash, check, credit card, or payment via a clickable invoice link sent by text or email.
Our Guarantee
JT/RV uses new manufacturer parts for all warranty repairs and provides a 90-day parts and labor guarantee on all work.
Recalls
Recalls are initiated by the manufacturer and follow a process similar to warranty service, typically requiring little to no cost from the customer.
Initiation
Customers are typically notified via email or written letter from their RV manufacturer or the manufacturer of the affected appliance/part, provided it is registered with the company.
Scheduling
To schedule a service, customers should contact JT/RV Mobile Repair, providing the year, make, model, and VIN of their RV. We will then reach out to the manufacturer to obtain repair/replacement instructions and parts information, if applicable. Manufacturers generally prefer to mail any necessary replacement parts to us. Once we have a clear understanding of the repair/replacement requirements and the expected arrival date of the parts, we will contact the customer to arrange an appointment.
Approval
Upon completion of the service, we will document the work with photographs, compile a report, and generate an invoice for the manufacturer. Payment is processed directly by the manufacturer at no cost to the owner, with the following exceptions:
A minimum one-hour labor rate applies per job. If the recall labor time is less than one hour, the customer will be responsible for the difference.
If the labor time exceeds the manufacturer’s allotted time due to the owner’s actions (such as modifications to the part, a congested workspace requiring clearance, or an altered area that is difficult to access, or other reasons), the owner will be responsible for the additional labor time.
Owner Payment
Should it be necessary for the owner to make a payment for any of the reasons outlined above, we will request it at the time of service.
